Privacy Policy
PRIVACY POLICY
Effective Date: June 10, 2026
Ranch Sports Facility LLC ("Ranch Sports Facility," "RSF," "we," "us," or "our") has created this Privacy Policy to describe how we collect, use, disclose, and protect information collected through our mobile application and related services (collectively, the "App").
This Privacy Policy applies only to information collected through the App. Additional privacy practices may apply to our website, physical facility, programs, events, camps, clinics, classes, leagues, and other services.
By using our App, you agree to the collection and use of information as described in this Privacy Policy.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will become effective when posted within the App or on our website. Your continued use of the App following any changes constitutes your acceptance of the updated Privacy Policy.
INFORMATION WE COLLECT
Contact Information
We may collect personal information including:
• Name
• Date of birth
• Gender
• Email address
• Telephone number
• Mailing address
• Emergency contact information
Account Information
We may collect information related to your Ranch Sports Facility account, including:
• Membership information
• Program registrations
• Camp, clinic, class, league, and event participation
• Attendance records
• Account preferences
• Username and login credentials
• Customer service communications
Usage Information
We may automatically collect information about your use of the App, including:
• Device type
• Operating system
• Browser information
• Device identifiers
• App usage activity
• Pages viewed
• Access times
• Technical diagnostic information
Payment Information
Payments made through the App may be processed by third-party payment providers. We do not store complete credit card information on our systems. Payment processors may collect payment and billing information necessary to complete transactions.
HOW WE USE YOUR INFORMATION
We may use your information to:
• Provide and maintain the App
• Manage memberships and registrations
• Process payments and transactions
• Schedule classes, camps, clinics, leagues, and events
• Communicate important account updates
• Provide customer support
• Improve App functionality and user experience
• Protect the security of our App and services
• Comply with legal obligations
• Enforce our policies and agreements
DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
COOKIES AND TRACKING TECHNOLOGIES
The App may use cookies and similar technologies to improve functionality, maintain security, and enhance the user experience. Some features of the App may not function properly if cookies are disabled.
THIRD-PARTY SERVICE PROVIDERS
We may share information with trusted third-party providers that assist us with:
• App operations
• Membership management
• Payment processing
• Communications
• Analytics
• Customer support
These providers are permitted to use personal information only as necessary to perform services on our behalf.
LEGAL DISCLOSURES
We may disclose information when required by law, court order, legal process, or when we reasonably believe disclosure is necessary to:
• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activity
• Protect the safety of our members, guests, staff, or the public
CHILDREN'S PRIVACY
Ranch Sports Facility provides youth sports programs and services. Personal information regarding minors may be collected through a parent or legal guardian during registration.
The App is not specifically directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13. Parents and guardians are responsible for providing and managing information associated with their child's account and participation in our programs.
INTERNATIONAL USERS
Our App is operated in the United States. By using the App, you consent to the transfer, storage, and processing of your information in the United States.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
DATA DELETION REQUESTS
Because accounts are created and managed through Ranch Sports Facility's membership system, data deletion requests must be submitted directly to our team. To request the deletion of your personal information, please contact us using any of the following methods:
Please include your full name and the email address associated with your membership. We will process your request within 30 days of receipt, subject to any legal obligations that may require us to retain certain information.
Please note that submitting a data deletion request may result in the deactivation of your account and loss of access to App features and services. Some information may be retained as required by law, to resolve disputes, prevent fraud, or enforce our agreements.
MARKETING COMMUNICATIONS
You may opt out of promotional emails by following the unsubscribe instructions contained in those communications. We may still send transactional or account-related communications when necessary.
CONTACT US
If you have any questions regarding this Privacy Policy, please contact:
Ranch Sports Facility LLC
Email: info@ranchsportsfacility.com
Phone: 833-374-3582
Website: ranchsportsfacility.com